Please note that once an order ships any adjustments are subject to our Returns Policy.
We do not intercept shipments.
Please inspect your shipment immediately upon arrival for missing or damaged goods. You must notify us within 48 hours of receipt in order to receive any adjustment.
We cannot accept product for return that has been damaged, altered or is unsatisfactory for resale (except for product that has been damaged in shipment)!
If product has been damaged in shipment, you must save the box and the original packing material. You must notify us within 48 hours of receipt so that we can arrange for UPS to process the claim. Please follow this procedure!
Should you wish to return something other than damaged goods, please follow the procedure outlined above. You are responsible for carefully re-wrapping the product and sealing the box, arranging with your local UPS store to return the package (fully insured) to Susan Hebert Imports, 1801 NW Upshur St. #390, Portland, OR, 97209.
Upon receipt and inspection of the product at our facility, we will refund the product cost to your credit card. (This does not include any shipping and handling fees).